Cookie Policy
Customer Care
Refund
Policy.
We want every Movaryn order to feel considered from purchase through post-delivery support. This policy explains the general conditions for returns, refund review, exchanges and order issues.
Clear, practical support
Keep your order details available when contacting us so we can review your request efficiently.
Check eligibility
Return eligibility depends on the condition of the item, the type of product and the circumstances of the request.
Keep items suitable for return
Avoid training in, washing, altering or damaging a garment if you may wish to return it.
Contact support
Send your order information and a clear explanation of the request before returning an item.
Refund review
Eligible returns are reviewed before an approved refund is processed to the applicable payment method.
Return With Care
A simple process for activewear that comes back to us.
Taking care of garments before a return helps us review requests clearly and protects the condition of performance apparel.
Keep it unworn.
If you are considering a return, avoid using the garment for training or extended everyday wear.
Handle pieces gently.
Keep relevant tags and packaging where applicable and avoid washing or altering an item before return review.
Tell us what happened.
For an incorrect or damaged item, provide your order details and clear photos when they help explain the issue.
Return eligibility
To be considered for a return, an item should remain in an appropriate returnable condition. It should not show signs of training, prolonged wear, washing, alteration, avoidable damage or other use beyond what is reasonably necessary to assess the product.
Where relevant, original tags, product packaging and any included components should be retained.
Items with return restrictions
Certain products can be subject to additional restrictions because of hygiene, condition, personalization or the way they have been used.
- Items showing signs of wear, washing, alteration or damage caused after delivery may not qualify.
- Hygiene-sensitive garments or accessories may be restricted once opened, worn or used beyond reasonable inspection.
- Products returned without necessary components may require additional review.
- Items that are not eligible for return under applicable terms or law cannot be approved for refund.
Starting a return
Before sending any item back, contact Movaryn support with your order information and the reason for your request. This allows us to review the situation and provide the most relevant return instructions.
Returns sent without the appropriate information or without following the instructions provided may take longer to review and may not be accepted where eligibility cannot be confirmed.
Damaged, incorrect or incomplete items
If you believe an item arrived damaged, incorrect or incomplete, contact us promptly with your order details and a clear description of the issue.
Clear photographs of the product, packaging or relevant details can help us understand the issue more efficiently when visual information is useful.
Refund review and processing
After an eligible return is received, it may be reviewed to confirm its condition and the circumstances of the request. Once a refund is approved, it will be processed using the applicable payment method or another method where required.
The time it takes for funds to appear after a refund is processed can depend on your bank, card issuer or payment provider and is outside Movaryn's direct control.
Exchanges
Exchange availability can depend on stock, size availability and the return options available for the order. If you need a different size or another eligible item, contact support so the available options can be confirmed.
Return shipping and delivery responsibility
Return shipping arrangements can vary depending on the reason for the return, the destination and the circumstances of the order. Any applicable instructions will be provided during the return process.
Until a returned parcel is received at the designated return destination, delivery progress can remain subject to the carrier handling the shipment.
Consumer rights
Nothing in this policy is intended to remove or limit rights that cannot legally be excluded under applicable consumer protection law. Where mandatory legal rights provide greater protection, those rights continue to apply.
Refund questions.
A few quick answers for common situations before you contact the Movaryn support team.
Can I return activewear after wearing it for a workout?
A garment that has been used for training, washed or shows signs of extended wear may not remain suitable for return. If there is a product issue rather than a change of mind, contact support and explain the circumstances.
What should I do if I ordered the wrong size?
Keep the item in returnable condition and contact support. Available options can depend on return eligibility and current stock for the size you need.
When will I see an approved refund?
Once a refund has been processed, the time required for it to appear can vary by payment provider or financial institution. Processing by those services can occur after Movaryn has completed the refund action.
What if my product arrived with a problem?
Contact support with your order information, a clear description and useful photos when relevant. This helps us review incorrect, damaged or incomplete deliveries more efficiently.
Return Support
Need help with an order or refund request?
Contact the Movaryn team with your order details and a clear explanation of your request. We will use the information available to help you understand the next appropriate step.