Refund Policy
Refund Policy
We want the return and refund process to feel clear from the start. This page explains the general conditions that may apply when you request a return, exchange or refund for a Movaryn order.
Order-specific eligibility may depend on the item, its condition, the timing of your request and any instructions provided with your order. Mandatory consumer rights remain unaffected.
The right piece should feel right in motion.
If something about your order is not right, contact us with the relevant order details before taking further action.
Start with the order details
Keep your order information available so the item and transaction can be identified when you contact the Movaryn team.
Keep eligible items in suitable condition
Items considered for return may need to remain unworn beyond reasonable try-on, unwashed and complete with relevant packaging or tags where applicable.
Wait for return instructions
Contact us before sending an item back so we can review the request and provide any applicable return instructions.
Refund timing can vary
Once a refund is approved and issued, the time required for it to appear can depend on the payment method, issuer and banking network.
A considered path from request to resolution.
Return requirements may vary by item and order. The steps below describe the general process without replacing any specific instructions provided for your transaction.
Share your order details and explain which item you would like us to review.
We may review the item, condition, timing and reason for the request before providing return instructions.
If the request is eligible, use the return directions provided for your order.
Once the returned item is received, it may be reviewed before the appropriate refund, exchange or other resolution is confirmed.
Check fit and movement carefully before removing labels or washing.
A careful try-on helps protect return eligibility.
Keep the product as close to received condition as possible.
Where a return is permitted, the condition of the product can affect eligibility. Requirements may vary depending on the product type and applicable consumer law.
Use reasonable care when checking fit, comfort and range of motion.
Washing or altering an item may affect return eligibility unless the request concerns a defect or another legally protected issue.
Where applicable, retain product tags, accessories and original components while deciding whether to keep the item.
If an item arrives damaged, incorrect or otherwise problematic, contact us with relevant order details and supporting information.
Return eligibility
A return request may be accepted when the item and request satisfy the conditions applicable to the order, product type and relevant consumer law.
Eligibility can depend on factors such as the condition of the item, the timing of the request, evidence of purchase and whether the product falls within a category subject to special handling or restrictions.
Contact Movaryn before sending an item back so the request can be reviewed and the appropriate instructions can be provided.
Return request timing
Any return period that applies to your purchase should be considered together with the order information and return instructions made available for the transaction.
If you are unsure whether a request falls within the applicable return period, contact us as soon as practical with your order details.
Where consumer law gives you a legal cancellation, refund, repair or replacement right, those rights apply regardless of any shorter commercial policy that could otherwise be stated.
Condition of returned items
Unless the request relates to a defect, damage or another issue protected by law, items considered for return may need to remain in suitable resale condition.
Depending on the product, this may mean that the item should be:
- unworn beyond reasonable fitting or inspection;
- unwashed and unaltered;
- free from avoidable marks, odors or damage;
- complete with relevant tags or included components where applicable; and
- packaged carefully enough to avoid unnecessary damage during return transit.
Activewear fitting and hygiene considerations
Activewear is designed to fit close to the body, so some product categories may involve additional hygiene or condition considerations.
Where legally permitted, return eligibility may be limited for certain items once they have been used, washed, altered, or handled beyond what is reasonably necessary to check fit and suitability.
Any statutory rights relating to defective, damaged or incorrectly supplied products remain unaffected.
Starting a return
To request a return, contact the Movaryn team and provide enough information for us to identify the order and understand the request.
Helpful information may include:
- your order reference;
- the item you want to return;
- the reason for the request;
- relevant photographs if the item is damaged or incorrect; and
- any other information reasonably needed to review the request.
Do not send an item to an address unless return instructions for your request have been provided or the correct return destination has otherwise been confirmed.
Return shipping
Responsibility for return shipping may depend on the reason for the return, the product, the order location and applicable law.
If return shipping instructions are provided, follow them carefully. Using an unapproved destination or method may delay the return or make it more difficult to identify the package.
Where customers are responsible for return shipping, any applicable cost or method should be confirmed before the item is sent.
Inspection of returned items
Returned items may be reviewed after arrival to confirm that the product matches the approved return request and, where relevant, satisfies the applicable return conditions.
If additional information is needed to complete the review, we may contact you using the details associated with the order.
Refunds
If a refund is approved, it will generally be issued using an appropriate payment method associated with the transaction, subject to the payment provider's rules and applicable law.
Processing time can vary after a refund has been issued. Banks, card issuers and payment providers control the final posting time shown on your account.
Shipping charges, discounts, promotional value or other order components may be treated according to the terms that applied to the original transaction and the reason for the refund.
Original payment method
Where practical and permitted, refunds are generally directed to the original payment method used for the order.
If the original payment method is unavailable, expired or cannot accept the refund, additional steps may be required through the payment provider or another lawful refund method.
Damaged, defective or incorrect items
If an item arrives damaged, appears defective or does not match the product ordered, contact us as soon as practical with the order reference and a clear description of the issue.
Photographs may help us understand the condition of the item, packaging or shipping issue. Do not discard the item or packaging until the request has been reviewed if they may be relevant to the investigation.
The available remedy may depend on the circumstances, product availability and the rights provided by applicable consumer law.
Exchanges
Exchange availability may depend on stock, product type and the return options available for the order.
Where an exchange cannot be completed directly, another resolution may be offered, such as returning the eligible item and placing a separate order for the preferred size or style.
Items that may have return restrictions
Certain products may be subject to different return conditions where permitted by law. This can include items with hygiene considerations, personalized products, final-sale items where clearly identified, or products that cannot reasonably be returned after use.
Any restriction should be considered together with the information provided for the item and the mandatory consumer protections that apply to the purchase.
Promotions and discounted orders
Returns from discounted, bundled or promotional orders may affect the value of the refund where the original discount depended on keeping multiple items or satisfying a promotional condition.
Any adjustment should reflect the terms of the promotion, the items kept and the rights provided by applicable law.
Missing return packages
If you are responsible for arranging return shipping, consider using a shipping method that provides appropriate tracking or evidence of dispatch.
A return cannot normally be inspected or processed until it reaches the correct return destination, except where applicable law provides otherwise.
Consumer protection rights
Nothing in this Refund Policy is intended to remove, restrict or replace rights that cannot lawfully be excluded.
Depending on your location, consumer law may provide additional rights relating to cancellation, defective goods, refunds, repairs, replacements or other remedies.
If a term in this Policy conflicts with a mandatory consumer right that applies to your purchase, the mandatory legal right takes priority.
Changes to this Refund Policy
We may update this Refund Policy from time to time to reflect changes in our store, return procedures, products or legal requirements.
The version available on the Site at the relevant time should be read together with any order-specific terms and mandatory rights that apply to the transaction.
Contact Movaryn
If you have a question about a return, exchange, refund or product issue, contact Movaryn through the contact page available on our website.
Include your order information and a clear description of the request, but do not send full payment card details, passwords or other unnecessary sensitive information.
A clearer return experience.
Eligibility can vary by product, transaction and applicable law. These answers provide general guidance for common return and refund situations.
How do I request a return?
Contact Movaryn through the contact page with your order information and the item you want to return. Wait for the applicable return instructions before sending anything back.
Can I return an item after wearing it?
Return eligibility can be affected by wear, washing or alteration. Reasonable try-on may be treated differently from actual use. Defective or legally protected claims may also follow different rules.
What if I received the wrong item?
Contact us with your order details and explain the issue. Photographs may help us review the request and identify the appropriate resolution.
When will my refund appear?
After an approved refund is issued, posting time depends on your bank, card issuer or payment provider. The final transaction timing is controlled by the relevant financial provider.
Can I exchange for another size?
Exchange availability can depend on stock and the options available for your order. In some cases, the practical solution may involve returning an eligible item and placing a new order.
Should I send a return before contacting Movaryn?
No. Contact us first so the request can be reviewed and the correct return instructions or destination can be confirmed.
What if the item is defective?
Contact us with the order reference and details of the problem. Defective products may be covered by legal remedies that are separate from ordinary change-of-mind return conditions.
Need help with a return or refund?
Contact the Movaryn team with your order reference, the item involved and a short description of what happened. We will use that information to review the request and explain the appropriate next step.