Returns & Exchanges
Returns & Exchanges
Movement feels better when the fit feels right. If your Movaryn order is not working as expected, our support team can help you review the available return or exchange options for your order.
Eligibility, return shipping arrangements and available resolutions can vary by item, order condition and destination. Please contact us before sending anything back so we can confirm the correct next step.
Find the activewear that moves with you.
Fit, comfort and movement can feel different across performance silhouettes. Keep your item in review-ready condition while you decide whether it works for your routine.
Move before you decide.
Check how the garment feels through natural, low-impact movement while keeping it in return-ready condition.
A fit made for your pace.
Consider stretch, coverage and ease of movement before deciding whether the silhouette is right for you.
Care for it while you decide.
Avoid washing, altering or extended wear if you are considering a return or exchange request.
Built around real movement.
The right activewear should feel considered through training, recovery and everyday mobility.
A few details help us move faster.
Keeping your order information and item details together helps our team understand the request before recommending the appropriate next step.
Have your order details ready
Include the order reference and the item you are contacting us about so the request can be identified clearly.
Keep the item in its current condition
Avoid washing, altering or extended wear while your request is being reviewed, particularly when fit is the concern.
Wait for return instructions
Please do not send a package before support confirms the appropriate return route and any relevant handling details.
Keep useful packaging nearby
Where practical, retain packaging, labels and included materials until your request has been reviewed.
Three clear stages.
The exact resolution may differ between orders, but every request begins with the same principle: confirm first, then proceed.
Request
Contact support with your order information, the item involved and a concise description of what you would like us to review.
Review
Our team will review the details and let you know which return, exchange or other resolution options are available for the order.
Resolution
Once the appropriate route is confirmed, follow the instructions provided so the item and request can be handled correctly.
Keep activewear ready for review.
Performance apparel is designed to move with you, but a return review is easiest when an item remains as close as possible to the condition in which it was received.
Fit checks should stay brief
Trying an item on for fit is different from using it for training, running, studio sessions or extended daily wear.
Avoid washing or altering the item
If you are considering a return or exchange, keep the garment unchanged while support reviews your request.
Retain labels and packaging where possible
Keeping original materials nearby can make identification and return preparation more straightforward.
Contact us before shipping
Return destinations and shipping instructions should always be confirmed before any parcel is sent.
Different needs, one support path.
Whether the issue is fit, order accuracy or item condition, contact support first so we can review the situation in context.
The size does not feel right
Tell us which item you purchased and what feels off about the fit. If an exchange option is available, our team will explain the next step.
You received a different item
Contact us with your order details and information about the item received so we can review the discrepancy and confirm a resolution.
Something arrived with an issue
Let us know as soon as practical. Clear photographs of the item and packaging can help our team understand what happened.
Your selection is no longer right for you
Contact support to check which options are available for the specific order before preparing or sending a return.
Exchanges and refunds, explained simply.
Availability and timing depend on the order and the confirmed resolution. Support will provide the details relevant to your request.
Need another option?
If an exchange is available for your order, the replacement option will depend on current availability and the outcome of the request review. Please wait for confirmation before sending the original item.
When a refund is approved.
Approved refund handling will be confirmed as part of your request. After processing, additional time may be required for the payment provider or financial institution to reflect the funds.
Return questions.
These answers explain the general support process. For order-specific eligibility, instructions or shipping responsibilities, contact Movaryn support.
How do I start a return or exchange request?
Contact our support team with your order information, the item involved and the reason for your request. We will review the details and confirm the appropriate next step before anything is shipped.
Should I send my item back before contacting support?
No. Please contact support first. We need to confirm the correct return route and any relevant handling instructions before a package is sent.
Can I request a different size?
If an exchange option is available for your order, our team will confirm what can be offered based on the item and current availability.
What if my item arrived damaged or incorrect?
Contact us as soon as practical with the order details and a clear description of the issue. Photographs of the item and packaging may help us review the situation more efficiently.
Who is responsible for return shipping?
Return shipping arrangements can depend on the reason for the request, the item and the destination. Support will confirm any applicable responsibility before you send the parcel.
How long does a refund take to appear?
Processing details will be provided if a refund is approved. Once a refund has been processed, banks and payment providers may require additional time before the transaction appears on the original payment method.
Can I return activewear that has been used for training?
Item condition can affect the options available. If you are unsure whether your item can be reviewed for a return, contact support with the order details before washing, altering or sending it back.
Still need help with your order?
Send us your order details and a short description of what you need. Our team will help you understand the next available step for your Movaryn order.
This page is intended as a customer service guide for starting a return or exchange request. Order-specific eligibility and available resolutions are confirmed during support review. Nothing on this page is intended to limit rights that may apply under relevant consumer law.